Plug-A-ProWhatsApp-first field service · Built for South Africa
Run your entire service business from WhatsApp
Plug-A-Pro connects your customers, technicians, and back office in one mediated platform. Book, dispatch, complete, and invoice — all via WhatsApp. No app download. Built for South Africa.
Free during our pilot phase · No app download required · ZAR payments
Mediated platform
Customer and technician contact details are never shared. Plug-A-Pro mediates every interaction.
No app download
Customers book entirely via WhatsApp. Nothing to install, no account to create.
Built for South Africa
ZAR payments, +27 numbers, Peach Payments integration, and en_ZA language support.
End-to-end lifecycle
One platform from booking to invoice. No patchwork of tools, no manual handoffs.
The problem
WhatsApp groups and spreadsheets don't run a service business
Managing field technicians over shared WhatsApp groups, spreadsheets, and phone calls doesn't scale. Jobs get lost. Customers go quiet. You have no visibility into what's happening on-site.
When something goes wrong — a no-show, a disputed invoice, an extra job that wasn't approved — you have no audit trail and no recourse.
Jobs logged in WhatsApp groups
No structure, no visibility
Dispatch done over the phone
Slow, error-prone, undocumented
Invoicing done manually in Excel
Delayed, inconsistent, hard to track
No live technician location or status
Customers call to ask — repeatedly
How it works
End-to-end in three steps
Customer books via WhatsApp
Your customer sends “Hi” to your Plug-A-Pro number. A guided menu walks them through service, address, and time slot — under 3 minutes. No app. No email.
Works on any Android with WhatsApp. No account needed.
You dispatch the right technician
New bookings appear in your admin console. Assign a technician in one tap. They receive a WhatsApp notification instantly with all job details.
Real-time status updates from assignment through completion.
Technician completes the job on-site
Your technician updates job status from the lightweight PWA on their phone — arrived, started, completed. Before and after photos uploaded automatically.
Invoice auto-generated on completion. Sent to customer via WhatsApp.
Platform capabilities
Everything your service business needs
WhatsApp Booking
Customers book via a guided WhatsApp menu. No app, no email, no account. Works on any Android with WhatsApp.
Smart Dispatch
Assign jobs from your admin console in one tap. Technicians get WhatsApp notifications instantly with full job details.
Live Job Tracking
Follow every job from ASSIGNED to COMPLETED. Immutable audit trail at every stage — no disputes, no gaps.
Digital Invoicing
Invoices auto-generated on job completion. PDFs sent to customers via WhatsApp automatically. No manual work.
Technician PWA
A lightweight job app your techs install like a website. No App Store. Works on any Android. Status updates, photos, extra work approval.
Automated Customer Updates
WhatsApp messages keep customers informed at every stage — technician on the way, arrived, completed. Without you lifting a finger.
How the platform works
WhatsApp is the front door. The PWA is the engine room.
Two channels. One platform. No friction for customers, full control for your business.
WhatsApp Channel
For customers and technicians
- Customers book, confirm, and pay without leaving WhatsApp
- Technicians receive job assignments and status prompts via WhatsApp
- Automated notifications sent at every job milestone
- Extra work approval sent to customer as a WhatsApp link
- Invoice and rating request delivered on completion
- Works on any phone with WhatsApp — no app download
PWA — Lightweight App
For your operations team and technicians
- Technicians install the job app directly from a link — no App Store
- Status controls: en route, arrived, started, completed
- Before and after photo uploads on every job
- Extra work logging with customer approval flow
- Customers can view booking history and track live jobs
- Admin console: dispatch, quotes, slots, payments, reports
Customers who book via WhatsApp can also sign into the PWA — their full history is preserved automatically.
Who uses Plug-A-Pro
Built for any business that dispatches technicians
If your business sends skilled workers to customer locations, Plug-A-Pro handles the entire job lifecycle.
Plumbing & Drainage
Emergency callouts, pipe repairs, drain clearance
Electrical
Installations, fault-finding, compliance certificates
Cleaning Services
Residential, commercial, post-construction
HVAC & Refrigeration
Installation, servicing, gas compliance
General Home Maintenance
Handyman, painting, tiling, carpentry
Locksmith & Security
Lockouts, installations, access control
Don't see your industry? If you dispatch technicians to customer locations, get in touch.
Ready to run your service business on WhatsApp?
Join Plug-A-Pro during our pilot phase. Free to get started. Built for South Africa.