Plug-A-ProIndustry solutions
Built for field service — any trade, any size
If your business dispatches skilled workers to customer locations, Plug-A-Pro manages the entire job lifecycle.
Plumbing & Drainage
From WhatsApp booking to invoiced completion
- Customers book emergency callouts or scheduled repairs via WhatsApp
- Admin assigns the nearest available plumber instantly
- Technician gets full job details on their phone — no phone calls
- Extra work (e.g. pipe replacement) approved by customer via WhatsApp before proceeding
- Before/after photos uploaded on job completion
- Invoice auto-generated and sent to customer immediately
Electrical Contractors
Compliance, fault-finding, and installations — all tracked
- Customers request fault-finding or installation quotes via WhatsApp
- Admin reviews QUOTE_REQUIRED jobs and prices them before customer sees cost
- Technician executes with full status trail from ASSIGNED to COMPLETED
- Certificate of Compliance or job report attached to the completed job record
- Rating request sent automatically 24 hours after completion
Cleaning Services
Recurring and once-off jobs, dispatched with zero friction
- Customers choose residential, commercial, or post-construction cleaning
- Time slots configured by you — customers pick from available windows
- Technician team dispatched via the admin console in one step
- Arrival and completion confirmed via PWA — customer notified via WhatsApp
- Invoices in ZAR sent automatically on completion
HVAC & Refrigeration
Compliance-sensitive jobs with a full audit trail
- Complex jobs with extra work approval flow built in
- Immutable job status trail: every transition logged with timestamp
- Before and after photos required on job completion
- Extra work descriptions and amounts captured formally — no verbal disputes
- Full job history visible in admin console for every unit serviced
General Home Maintenance
High volume, low friction — exactly what handyman businesses need
- Multiple service types in one catalogue — painting, tiling, carpentry, etc.
- Customers browse and book the specific service they need
- Fast dispatch: assign from available technicians in one tap
- Lightweight technician PWA works on any budget Android device
- Payment collected before dispatch — no cash handling required
Locksmith & Security
Emergency response with a clear customer communication trail
- Emergency bookings prioritised in the dispatch queue
- Customer gets ‘technician on the way’ notification immediately
- Location-based job details sent to technician instantly
- Extra security work (e.g. lock upgrade) approved by customer before proceeding
- Invoice and job record available as evidence if needed
Ready to run your service business on WhatsApp?
Join Plug-A-Pro during our pilot phase. Free to get started. Built for South Africa.